Terms and Conditions for the Use of Services and Purchase of Digital Products

I. MERCHANT (SUPPLIER) INFORMATION
These Terms and Conditions govern the relationship between
“Lidera BG” Ltd., UIC 208539286, with registered office and management address: Sofia, Oborishte district, 5B Triaditsa St., office 604, in its capacity as a provider of online training, resources, and consultations, as well as an operator of an online store for digital products and services, hereinafter referred to as the “Supplier”,
and the persons who use or purchase the services offered through the website emiliadimitrova.com, hereinafter referred to as the “Clients”.

II. SUBJECT OF THE TERMS AND CONDITIONS
This document constitutes a distance contract concluded electronically and is binding for all Clients (individuals and legal entities) who use the services of the website.

The relations are governed in accordance with Art. 8, Art. 9 and Art. 20a of the Obligations and Contracts Act, Art. 298 of the Commercial Act, and Art. 3 and Art. 4 of the Electronic Commerce Act.

“Online store” within the meaning of these Terms and Conditions is an electronic platform through which the Supplier offers digital products and services for purchase from a distance.

“Consumer” is any natural person within the meaning of §13, item 1 of the Consumer Protection Act, acting outside the scope of their trade or professional activity.

“Business client” is any natural or legal person who uses the services in connection with their trade or professional activity.

III. CHARACTERISTICS OF THE SERVICES AND PRODUCTS
The Supplier provides, for consideration, access to:

Online trainings and courses – digital content provided through online video conferencing platforms (including but not limited to Zoom), as well as in the form of video materials, recordings (where expressly provided), and text resources;
Digital resources – PDF files, templates, and educational materials;
Consultations – paid online and/or in-person consulting services.

All services are of educational and informational nature and do not constitute legal, investment, or tax advice. The Supplier does not guarantee specific economic results or professional realization.

Access to digital content is provided online through the website or through another platform designated by the Supplier.

IV. REGISTRATION AND ELECTRONIC CONSENT
By completing a registration or placing an order, the Client declares that they fully accept these Terms and Conditions.
Actively marking the checkbox for agreement with the Terms and Conditions constitutes an electronic statement within the meaning of Art. 13 of the Electronic Document and Electronic Trust Services Act and Regulation (EU) No 910/2014. The electronic statement has evidentiary value under the applicable legislation and is stored by the Supplier as part of the electronic records of the system.

The Supplier does not allow the conclusion of a contract without the Client’s explicit active action for acceptance of the Terms and Conditions.

V. ORDER PROCESS AND CONCLUSION OF CONTRACT
The contract shall be considered concluded at the moment the Client makes an electronic declaration of acceptance and completes the payment. Registration and placing an order constitute acceptance of a public offer within the meaning of the Obligations and Contracts Act.
Before finalizing the order, the Client receives pre-contractual information in accordance with Art. 47 of the Consumer Protection Act.

VI. PRICES, PAYMENTS AND BANK DETAILS
The prices of the services and digital products are announced in advance on the website, stated in euro (EUR), and are final, unless explicitly stated otherwise. During the period of dual price display in accordance with the applicable legislation, the prices on the website are displayed in euro and Bulgarian lev according to the fixed exchange rate of the Bulgarian National Bank.

Payment shall be made electronically or by bank transfer to the following account:
Account holder: “Lidera BG” Ltd.
UIC 208539286
IBAN: BG29FINV91501017895876
BIC: FINVBGSF

Any possible expenses related to fees of payment operators or banks, when applicable, shall be borne by the Client, unless explicitly stated otherwise.

If payment is not received, the contract shall not enter into force.

VII. DELIVERY OF DIGITAL CONTENT
The Supplier provides access to the purchased digital content or service after confirmation of payment.

Access is personal, limited, and non-transferable. Sharing access with third parties is prohibited.

Access to the digital content or service is provided through the website or through an online platform designated by the Supplier, including video conferencing platforms.

VIII. RIGHT OF WITHDRAWAL AND EXCEPTIONS
Consumers have the right to withdraw from the contract within 14 days in accordance with Art. 50–57 of the Consumer Protection Act.

By placing an order for digital content that is not delivered on a physical medium, the Client gives their explicit prior consent for the performance to begin immediately and confirms that they have been informed that by doing so they lose their right of withdrawal from the contract (pursuant to Art. 57, item 13 of the Consumer Protection Act).

When services are provided (such as individual consultations or live trainings), the right of withdrawal is lost after the service has been fully performed by the Supplier (pursuant to Art. 57, item 1 of the Consumer Protection Act).

For business clients (legal entities), the right of withdrawal does not apply. The explicit consent under item 2 is given by the Client through active action (ticking a checkbox) during the ordering process.

IX. LIABILITY AND INTELLECTUAL PROPERTY
All materials published on the website are subject to intellectual property rights and are protected in accordance with the Copyright and Related Rights Act and the applicable European legislation.

All trainings, online courses, digital resources, and consultations provided by the Supplier constitute intellectual property of “Lidera BG” Ltd., UIC 208539286, and are intended solely for the personal use of the Client.
The use, reproduction, distribution, sharing with third parties, or use for commercial or business purposes is prohibited without the express prior written consent of “Lidera BG” Ltd.

Copying, distribution, public presentation, or use of the content without the express written consent of the Supplier is prohibited. Violations shall result in termination of access and legal liability.

The Supplier shall not be liable for direct or indirect damages, lost profits, or adverse consequences resulting from the use of the provided trainings, digital resources, and consultations, as they are of informational and educational nature and do not constitute individual advice or a guarantee of achieving a specific result.

The Supplier shall not be liable for interruptions in access to the services resulting from malfunction of third-party platforms (such as Zoom, Google Drive, etc.), the Client’s internet connection, or other circumstances beyond the Supplier’s control.

X. PERSONAL DATA (GDPR)
The Supplier processes personal data of Clients in accordance with Regulation (EU) 2016/679 (GDPR). Detailed information regarding the purposes, scope, and legal grounds for processing personal data is contained in the Privacy Policy published on the website. By completing a registration or placing an order, the Client declares that they have read and accepted the Privacy Policy.

XI. TERMINATION AND CHANGES TO THE TERMS
The Supplier has the right to unilaterally amend these Terms and Conditions, and the amendments shall enter into force from the date of their publication on the website.

Notification of the changes shall be considered duly made by their publication on the Supplier’s website.

In case of disagreement with the changes, the Client has the right to terminate the contractual relationship within 14 days from their publication.

If the Client continues to use the services after the publication of the changes and does not exercise the right of termination within the specified period, the Client shall be deemed to have accepted the amendments.

XII. APPLICABLE LAW AND DISPUTE RESOLUTION
For all matters not regulated in these Terms and Conditions, the applicable Bulgarian substantive and procedural law shall apply. Electronic correspondence, system log files, and records in the Supplier’s database shall have evidentiary value in accordance with the Electronic Document and Electronic Trust Services Act.
Dialogue and resolution by mutual agreement:
We value your opinion and believe that every issue can be resolved through constructive dialogue. In case of dissatisfaction, questions, or need for assistance, we invite you to contact us in good faith in order to reach a solution at the following email address: office@emiliadimitrova.com . We undertake to review your message carefully and to provide a response within 10 business days.

We believe that mutual dialogue is the best approach, but if no agreement can be reached, disputes shall be referred to the competent Bulgarian court.

Additional options for assistance:

The Client has the right to обратиться to the official authorities for consumer protection and alternative dispute resolution:
Consumer Protection Commission (CPC) – Sofia 1000, 4A Slaveykov Sq., floors 3, 4 and 6; www.kzp.bg
Commission for Personal Data Protection (CPDP) – Sofia, 2 Prof. Tsvetan Lazarov Blvd.; www.cpdp.bg
European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr